Frequently Asked Questions
Everything you need to know about our products and services
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and local bank transfers via PayNow for your convenience.
How long does shipping take within Singapore?
Standard local delivery typically takes 3 to 5 business days. You will receive a tracking number via email once your order has been dispatched.
Do you offer international shipping?
Yes, we ship to selected international destinations. Shipping costs and delivery timelines vary by country and are calculated at checkout.
What is your return and exchange policy?
We offer a 14-day return policy for unused items in their original packaging. Please contact our support team to initiate a return or exchange request.
How can I track my order status?
Once your order is shipped, you will receive an automated email with a tracking link. You can also log into your account on our website to view your order history.
Are the products ethically sourced?
At SedekahSG, we prioritize quality and ethics. We work closely with trusted suppliers to ensure all products meet our high standards of craftsmanship and social responsibility.